We want our customers to have a great shopping experience on our website and offer hassle-free returns. In the rare event that you purchase items which you are not satisfied with, we will be happy to refund you.
Please return the items within 28 days of receiving your order.
Please let us know why you wish to return the items on the form that came with your order so that we can improve our service.
Ensure that the items you are returning are in an unused condition and have all labels attached, in the condition in which you received them. If this is not the case, a nominal charge may be levied and we may not be able to process your return.
Pack securely or send back in the original packaging to ensure it reaches us in a resalable condition.
Send the unwanted items back to us at the address below, making sure to purchase postage, preferably via recorded delivery, so you have proof of postage.
When the returned items arrive at our warehouse we will process the refund within 10 working days.
My Tuxedo reserves the right to refuse any return if any of the above conditions are not adhered to.
My Tuxedo CAS Return Centre PO Box 87 Brooklyn Park, SA 5032
10-14 Working Days STANDARD - $9.99 - (FREE over $150)
Orders are shipped on untracked service and may take longer to arrive
Within 5 working Days EXPRESS by Toll Priority - $29.99 (Not available for PO Box addresses)
N.B. Metropolitan areas only. Please allow 1-2 days longer for Regional areas. Please use this link for more information on our Delivery Options
NO QUIBBLE QUALITY GUARANTEE: Exchange & Returns
We want to make sure that you are 100% satisfied with your order. So if for any reason you are not, our No Quibble Returns Policy means that we will refund any item returned in an unused condition. Simply follow our easy returns process and we will take care of the rest! Please use this link for more information on our Returns Service.
Can I have an exchange instead of a refund? We don’t offer exchanges right now. You can return your item to us for a refund, and then place a new order to get the item of your choice.