Customer Reviews

Trust Pilot

Rated EXCELLENT by
over 5,000 customers

Trust Pilot
My Tuxedo My Tuxedo
CAS Return Centre
PO Box 87
Brooklyn Park, SA 5032
info@mytuxedo.com.au logo
9.1 5000
4 5
12 November 2018
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While they were late in the delivery
While they were late in the delivery. The customer service team were excellent and kept me well informed. The quality is great and i would use them again.
5 5
12 November 2018
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Great service and products!
I needed a dress shirt (pleated front, studs etc etc) in a hurry! Couldn't find anything suitable in my area. Found Mytuxedo online- great range of products and a very user-friendly website for on-line shopping. Delivery was really fast to WA, and the shirt was everything they advertised- a quality product! If you want something really good and fast- don't hesitate! Try Mytuxedo!
5 5
08 November 2018
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On time and good quality
On time and good quality
4 5
08 November 2018
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Order not delivered after 23 days
I order my jacket 23 days ago and it has still not been delivered. I was not made aware that the store is in UK and then an added international transaction fee was added to the price. Service is terrible. I have asked for a full refund, but at this stage no comment from the company. Since I wrote these comments, MyTuxedo have indeed been in touch with me and given me a full refund, immediately and without question. Their business ethics are extremely honourable. I am now giving serious thought to purchasing another jacket from them. Based on their immediate actions, I withdraw my initial comments as above.
4 5
07 November 2018
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Would prefer to be update on delivery…
Would prefer to be update on delivery status. I placed an order about 2 weeks ago and have received no advice on delivery
4 5
06 November 2018
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Brilliant service, excellent product
Brilliant service, excellent product, they do what they say they'll do - just give delivery in Australia a few more days.
5 5
06 November 2018
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Awesomely surprised!!! Fantastic
I ordered here, despite having read negative reviews (a number of them). They were marginally more expensive than their competitors (more so with express postage) but could fill my size, which none of their competitors could. Everything I read was about items not turning up, initial good contact and then poor contact. I ordered anyway. I got comfirmation from them that they had my order and could fufill it in my size. Great! First communication was that they would not meet the delivery time frame they set. I thought, here we go... They set a timeframe of 2 days later, which I agreed to. To my great surprise the item arrived a day before. Sizing as ordered and I am ready for my Christmas party a month early. Really happy, yes I paid more, but they had my size and followed through as promised. As I said, I was worried, but I take it back. Great service and based on the service I received, I would highly recommend and use again. Cheers
5 5
05 November 2018
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Prompt delivery and packaged well good…
Prompt delivery and packaged well good quality suit.
5 5
05 November 2018
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Quick delivery & product exactly as…
Quick delivery & product exactly as described! Thankyou
4 5
31 October 2018
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Good product
Good product, but buttons loose and had to be resewn on. Otherwise very happy